Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top New Motorcycles you're amazing and I love shopping with you!
Real power about 1300 Watt, the controller output current of 28 amps. The rear shock absorber is hard enough, so on the off-road ride at high speed does not work out much. Only on a 30 Ah battery capacity motor with a weight along with a bike of almost 100 kg on average enough for 60 km. The maximum speed with a fully charged battery on a smooth road is 53 km/h. From the mountain more than 57 does not go, apparently limits the gear ratio. Overclocking is very cheerful, runs into almost any Hill without the help of pedals. Of course, if the weight of the rider is more than 100 kg, then the power is most likely not enough for a comfortable ride in any situation. Hydraulic brakes are very powerful. The diameter of the wheels is not set correctly, the controller will inflate the speed. But in the settings of the display it is not difficult to change to 22 ". Then the indicators will match the navigator. If you need wings, ask the store to send. Without them it is impossible to ride in wet weather. In general, the bike and the seller are satisfied.
Bicycle bomb, store responsive. During transportation there were minor damage, the seller promised to send out. the led. excellent, sharp. I recommend a bicycle and an excellent seller.
Excellent bike, after the Mountain Straight sky and earth, soft stroke, decent speed, the store is sociable, answers all questions.
The bicycle meets for the main part at my expectations. Was reasonable disappointed with the wheels. This would metal spokes are instead of tri-spokes. But with the store a deal can close and the tri-spokes held. Also are the mudguards not Note delivered, but which are by the seller still mailed. The bicycle goes according to the cycle computer 55 km/h with only the throttle, please drive very well. Many bekijks from the environment The range should I still good testing to here a statement about to do.
I researched ebikes for months. I wanted to get the best bike for the money. I originally wanted a Sur Ron but couldn’t afford it. I want with the X20 pro and so far I’m very happy with it. I have only had it for a day and am still testing and breaking it in. There was a little damage upon delivery due to shipping I believe but only cosmetic. It’s fast and fun to ride and the controls are simple and easy to use.
Pyörä on loistava
The fire is great, the half-life is going well, on the off-road it feels great. There were problems with delivery, damaged the computer and wires at the rear wheel, the store repaid everything. The seller is very responsive. I was sent the brakes usual, the seller after the request sent the oil. In calm mode, you can drive 50-60 km, if you drive 25-30. After 1000 km, a free move of the rear wheel was lost, until I figured out what the problem was, if anyone else also write in questions as decided. I do not really bother, but I would like to decide. The bike attracts attention as the fire looks, I really like to drive the night, the headlight shines better than on some cars)
It took Spain 2months worth the wait great bike very light great front light the truth that is worth your money very happy everyone stays looking at the bike very nice weight 70 kl and bike mode 5 reached 55 above the cars in the city it is good to catch a very happy greeting
For those of you in Australia thinking about getting one of these bikes do it very happy better than expected exceeded my expectations, boxing was great no damage the battery came two days before the bike and very thing is in great condition. Only took about 30 minutes to assemble and the first ride was fantastic, this is my third ebike and the best of the lot. Thank you Top New Motorcycles Store
Shipping is incredibly fast four. Days or so Customs and documents processing Har or four days more hanging dish. Incredibly fast and assembly when hex wrench set Cross screwdriver, knife (scissors).,8mm Bolt month (guard) If there is any help Busin.
The order came in a month. The store is sociable. During transportation, the decorative pad was slightly crumpled, the seller already sent without questions. Of the shortcomings: A little krivovat brake disc, had to be adjusted. Also hear the shortening of the rear disc, if you twist the wheel with your hand, nothing is heard. In general, a great purchase, very satisfied. In the computer settings, 24 inch wheels are installed. Speed and mileage overrides. I put 20 inches, now judging by the GPS speedometer a little understated. We need to correct it.
Wow , totally impressed , crazy torque, easy assembly , after the first shot ride this bike seems very solid , I have had super 73 , juiced , DJ bikes and aventon this is the best one of the bunch .
Excellent store, ebike is AMAZING!
Great Bike and super store! Delivery to Moscow 12 days. Hydraulic brakes with Dot3 and a large expansion tank-Super! The store advise everyone, TC in the delivery process were damaged several parts including a front fork. The seller looked at the photo and instantly issued the shipment of spare parts and compensated for the costs of repair! This is super! Thank you! The bike itself is made perfectly, but I advise you to change the rear switch for 7 speeds, the original is all the same designed for 6 speeds. Also, you need to clarify the settings of the display, TC initially are not ideal settings (for example, the size of the wheel is 26). Otherwise without comments. This is my 2 electric bike, after mate.bike X and this bike is really very good! My height 183 cm bike fits perfectly, brother 175 cm-also perfect!
fast delivery, really fast bike.
My height is 1.82m, very good, suitable
It is my favorite motorcycle headlight, and the best thing is the motor, like a beast,