We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our international warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouses are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. You will be fully responsible for those fees.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us using our Contact Page or emailing us direct and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorize you to do so.
very solid dealer....i can only recommand him!
Very good bike. I recommend it. Thank you!
It came very fast after order, dont know exact time but within 2 weeks to Sweden. Came well packaged and mostly assembled. I put the handle on, but all the wires were connected. i put the front wheel on, it was easy. what took the longest time was the mudguard, but all in all it took about 2 hours. The bike seems to be good quality, looks realy nice in the paintjob. But i guess time will tell about the overall quality. The electric motor and battery works great. 7 diffrent gears on the motor depending on how much aid you want. it also got a gas on the right handle if you dont want to pedal at all. Max speed between 40-45 km/h. Great communication with the store. Asked if it could be shipped from EU so that i wouldnt need to pay the toll here in Sweden, it was no problem. Asked for help to order a longer seat post, seller gave me a link so i wouldnt buy the wrong size. Im 180cm and the seatpost thats with the bike is a bit short. I would strongly recommend the seller and the bike!
Far from an entry-level electric bike! It is full of features, has high performance, and its hardware quality is very good. After my first walk, I am delighted. Optimal fork adjustment. I who have a big back problem, this model is perfect: high handlebars so good position for the back. Ultra-fast delivery on Belgium - 10 days! no customs charges and exceptional price quality ratio.
Highly recomenadble! Great and exceptionally patient store! Great communication! Incredible friendly! Thank you so much for about that! The bike is very nice, it works perfectly, it is great fun to ride it in the snow! Just do it! It is the upcomming star in sports, I'm very sure about that! I wish you all the best and thank you again!
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!