We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our international warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. You will be fully responsible for those fees.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us using our Contact Page or emailing us direct and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorize you to do so.
It came very fast after order, dont know exact time but within 2 weeks to Sweden. Came well packaged and mostly assembled. I put the handle on, but all the wires were connected. i put the front wheel on, it was easy. what took the longest time was the mudguard, but all in all it took about 2 hours. The bike seems to be good quality, looks realy nice in the paintjob. But i guess time will tell about the overall quality. The electric motor and battery works great. 7 diffrent gears on the motor depending on how much aid you want. it also got a gas on the right handle if you dont want to pedal at all. Max speed between 40-45 km/h. Great communication with the store. Asked if it could be shipped from EU so that i wouldnt need to pay the toll here in Sweden, it was no problem. Asked for help to order a longer seat post, seller gave me a link so i wouldnt buy the wrong size. Im 180cm and the seatpost thats with the bike is a bit short. I would strongly recommend the seller and the bike!
15 Apr 2019 11:47
Far from an entry-level electric bike! It is full of features, has high performance, and its hardware quality is very good. After my first walk, I am delighted. Optimal fork adjustment. I who have a big back problem, this model is perfect: high handlebars so good position for the back. Ultra-fast delivery on Belgium - 10 days! no customs charges and exceptional price quality ratio.
27 Feb 2019 10:52
Highly recomenadble! Great and exceptionally patient store! Great communication! Incredible friendly! Thank you so much for about that! The bike is very nice, it works perfectly, it is great fun to ride it in the snow! Just do it! It is the upcomming star in sports, I'm very sure about that! I wish you all the best and thank you again!