Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really strong ebike and super affordable. Also looking at in 3D. Not able to shop like that on other sites.
Love this ebike and also was great looking at in augmented reality before purchasing.
Really nice ebike. Trying to make the switch to electric for all my vehicles. Going to get a electric motorcycle next then a car. Shopping on top new motorcycles was very easy and I received emails throughout the process. Great customer service if you have a question as well. 5 stars.
I just can't get enough of GUNAI Electric Mountain Bike. I want to get a T-Shirt with GUNAI Electric Mountain Bike on it so I can show it off to everyone. I would gladly pay over 2600 dollars for GUNAI Electric Mountain Bike. I'm good to go. I just can't get enough of GUNAI Electric Mountain Bike. I want to get a T-Shirt with GUNAI Electric Mountain Bike on it so I can show it off to everyone. Thank you thank you thank you Top New Motorcycles
Surpreso com a potência e a pilotagem desta bicicleta. Pneus gordos podem realmente amortecer o passeio. Tem funções fáceis de mudar, todas essas coisas são incríveis.
The delivery was very fast and the bicycle packaging was very good. The bike itself was very good and exceeded my expectations. All in all, I am satisfied with the bike I bought and the store's service, and I would definitely recommend this bike to others.
Everything is as described and the price is reasonable. Thank you stores… tested and approved.
Delivered within and working perfectly. Bicycle very good. Strong and safe when driving. Sellers 100% genuine have good service and recommend stores.
TLEs and fast bike. The store is very responsibly and very His ready.
We have it in 40 minutes without worry. This Gunai bike has a strong power, A very good brand and a good price and a good quality.
The body shape is very good, which makes me feel safe to walk with this beast at a speed of 45 km/h. Customer service is very responsible.
When use pure electric mode, can easily climb mountains and like traveling in MX03.
I have ridden 58 kilometers and can travel 45 kilometers with a full battery. I am very satisfied with this electric bicycle. Thank you GUNAI.
I hope the battery life can be very long. This bike looks great. This is my favorite color and it's good value for money. The battery can be removed and recharged. The customer service was very enthusiastic and responded quickly.
The store service is great. First of all, thank them for their patience. The bike was received quickly. I was shocked when I saw this guy. It's bigger than I thought. This is a new model, very elegant and beautiful, with excellent performance. Very good and highly recommended.
First of all, I'm not a fan of electric bikes, nor do I plan on riding this crazy bike off the road. What I need is to travel on urban highway where there are occasional off-road rides.
Very nice electric bicycle, big and strong structure. It looks great on Me. Fast and easy handling. High quality. The store, very polite, answered all my questions and gave me feedback on the bicycle tracking.
This bicycle is very strong and well made. It doesn't feel heavy and it's very comfortable to ride. It has attracted a lot of attention. I can recommend this bike to anyone who likes a high-quality bike that is powerful and comfortable. It was delivered by UPS within a few days without additional taxation.
Since I the e-bike have received, I have in it in love! I like outdoor cycling and live in a very hilly area, this electric bicycle is perfect. Unlike the first electric bicycle, I previously bought, it has shock absorber and is more stable. Comfortable seat, no seat cover cushion required…
The products are delivered directly to my door. This is great. Install the bike so is received. It is used for some time and no problem was found. The store answer quickly. I use this bicycle everyday and it works very well. Very satisfied. Highly recommended.
Very good bike. Very professional salesman. The order was received only 5 days after the order was confirmed, and the packaging is very good! Easy to ride! It was installed in less than 20 minutes. Quickly try two or three kilometers at a speed of 40 km/h without much effort. We are eager to take a walk along the rural road. The store is serious and I recommend it.
I tested this bike, I ran 200 kilometers, this bike is very good. Battery life can be up to 50 kilometers. The speed can reach 40 kilometers per hour. The tires are good, the forks are good and the frame is good. Everything is very good. For this price, this bike is the best!!! This store is the best! It is great and will help whenever the buyer needs something. It responds quickly every time. I recommend this seller!
The bike was delivered in 5 days, and after a fast test of 20 kilometers, there was nothing to complain about and it was a very good value for money. I recommend this bike.
I got my bike today, with the packing intact and intact.