Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love me e-mountain bike
Very sturdy and comfortable ride.
Everything came just as advertised and customer service here is excellent!
Extremely satisfied with my purchase from Top New Motorcycles. Happy I came across your website on Facebook and ordered my ebike. Took a total of 3 weeks to arrive but it was well worth the wait. Also, I didn't have to pay for shipping so that made it worth it.
Many thanks to the store! The goods went very long in Monchegorsk. Everything works (I do not know how to turn on the headlight), and so the speeds switch, the engine on the idle gives out 41,7... of all the shortcomings you can note the Wings Wings what a 50 k this good Led! Let's see how many batteries you grab, I'll unsubscribe later in the add-on. Recall!
Отличный велосипед! Быстрая доставка, до Нижнего 1,5 недели, отгрузка из Екатеринбурга. продавец общительный, на все вопросы отвечает. отдельное спасибо за подарки! это держатель для мобильника, насос для колес и замок! Упаковка надежная. Рекомендую!
Delivery from China to Nizhny Novgorod took only two weeks. The store is very decent and sociable, answers quickly. I took the box at the terminal myself. Box dimensions 155*80*24 cm. To fit in a car, he pre-dismantled the seats in it. Carton weight with 33 kg bike. Bicycle weight 27 kg. During transportation, the front part of the front wing was crumpled. To assemble the bike you need to put the front wheel, steering wheel and pedals-everything! Electrical equipment is immediately ready for work-you can go. Assembly quality, coloring too. Frame, wheels, steering wheel-aluminum alloy, rear suspension-steel. Charger with a plug with flat contacts, you need an adapter for our sockets, or bite the wire and put our plug. The seller well placed the gift: a pump (he was immediately tried in the case), a phone holder, an anti-theft cable lock. Lighting that is ahead, that behind works on Hurray. In general, I am happy with the purchase, we will continue to test in the case.
Отличный, общительный продавец. Обстоятельно, по делу общались при заказе и далее при доставке велосипеда. Покупкой доволен на 100%
Велосипед шёл очень долго , два с половиной месяца до Москвы, то долго таможня то доставка по России с г .Уссурийска .Доставляют только до подъезда и за отдельную плату или в логистической центр что неудобно.Но всё это не что посравнению с велосипедом он очень хороший ,хоть коробка и слегка потрепалась внутри все цело он полностью настроен и протянут только поставить пер.колесо и руль и в путь . Очень шустрый для моих 90кг.и рост 182см.Спасибо продовцу всегда на связи и отвечает на вопросы , поэтому рекомендую.
Velik drove for five weeks, the store is very sociable constantly in touch, go to the meeting, at my request sent TC GTD from Ussuriysk to deliver it quickly,. The goods were delivered without damage there; small scuffs from the package. the goods are very satisfied!
Good bike, delivery fast, battery enough for 30-33 km, with a small slope overclocking to 45 km/h at a weight of 95 kg.
The bike is excellent. Daughter and I are very pleased. Going in 15 minutes, easily. The computer is configured correctly. I did. I sat down and drove. Delivery-a little with a little delay, but it's forgiving.
Great class arrived in 8 days all the whole I'm happy with Recommend
Велик огонь. Доставка 20 дней, продавец, честный, общительный. Немного помяли крылья и пробили седло при доставки но это не актуально. Мне 62 года я 40 лет не садился на велосипед. Собрал быстро, всё было настроено. Прикрутил руль, педали, аккумулятор был немного заряжен .Прокатился на педалях хорошо едет легко потом на моторе 5 км. Почувствовал себя 18 летним. Продавец отправил подарок замок с тросом, держатель телефона вродебы мелочи но приятно. Советую велик классный.
From the moment of order to receipt in Stavropol-about a month, TC GTD (former whale). The store sent from Ussuriysk. Two days I traveled-an excellent led, a Engine of 500 watts. The seller is sociable and responsive, I recommend.
A good bike, the description matches. In the Hill 30 ° rides itself at a speed of 15 km/h I'm 80 kg. The store is adequate, sociable. One nuance in design, the battery charging socket on the frame is better than what to do, or even when touching with any cell phone gives out KZ. And yes the socket from the battery for China, so it is necessary to buy an adapter for the Russian outlet in advance
Ordered the bike on May 20, on the estimated delivery on July 7, delivered to Square., On the 6th of July, it is with the fact that before this could not be at home, ie, in fact on the 5th of July. Packed in a cardboard box, dressed in a plastic bag and fixed with three screed tapes. The box is whole, only a small dent was, great split in places with foam, the front wheel separately, the steering wheel too, complete with a pump, three keys. Pump and extra charm in the form of a holder for the smart and a cable parking lock. The store of norms man, paid him 800 ₱ for delivery to the entrance, but it is worth it, he sent the invoice, the schedule of the following and reported the arrival in Moscow of of While I just assembled the led, I'll try, I'll add it if possible. Led in principle is ready for operation, only tires to pump and chain to throw on the front gear. Look at him!
Delivery by GTD to hakasia 2 weeks, according to the characteristics: Motor 500 watts, weight assembly 25.6 kg, Max. Speed at idle speed 58 km, straight asphalt road 40 km/h-at my weight 70 kg. Battery charge was enough for 30 km (drove mainly on the electric hoist on rough hilly terrain) brakes are good, do not creak, work well, transmission of the same norms (although at the very beginning of the switch and left on the maximum-the electric tank is, it helps). Of the minuses that I noticed-the frame is large, but the seat post is short, with my height 176 almost enough to straighten the leg, the rear shock absorber is 1 1 1 In a good slide (about 30-40 degrees), the power is not enough. And in the rest all the torque. In general, the bike is satisfied! In the future I plan to put another 500 wadded on the front and extra. Battery on the trunk. I think there will be fire)
Everything is very good, GTD well done, generally communication with them was more than within the framework of decency and this is our local branch. Who will probably get on who. Oh, my delivery looks like I'm lucky. Only opened the box, got something. The store is a lapchka and everything on business and quickly.
Отличный велосипед в целом. Рекомендую к покупке. Продавец общительный. Все работает из коробки.
Delivery is fastest. From order to receive a week. Delivery TC Kashalot. The store is constantly in touch, answers all questions. The bike is great. The first charge is 4 hours. Speed and discharge correspond. I have a height of 178 weight 100, pulls in excess. Recommend.
The goods are According. The store is responsive. The only negative in the GTD carrier, the Sucks company, carry horror. The box was lined with meshkavina, and then the carrier managed to put out so much and the box and lining in the trash that even the small boxes were covered. Such a feeling that the goods were not carried and pinaed with their course)) the benefit of the product on a net accident did not suffer, only the wing is slightly bent. In general, the store and the seller are excellent, I recommend.
The goods can be said for a month and a half and this electric bike very pleased me with everything is connected only slightly adjusted the front disc brakes, velik just super rolled his maximum speed 49 overflew it Nakat a good store communication answers quickly to any questions, there is cruise control of seconds 5 ,7 you hold it. In this bike, all the super gift put the phone holder well. and the set of the pump anti-theft a couple of keys so order, if something forgot to write then add.