Due to Covid-19 shipping can be extended to 60+ days. If you are not OK with delayed shipping please do not place your order.
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our international warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. You will be fully responsible for those fees.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us using our Contact Page or emailing us direct and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorize you to do so.
Write a Review
23 Dec 2019 05:36
A good quality product
19 Nov 2019 09:10
Sturdy packaging to avoid damage when transport,The electric bike was assembled 85% and it took me twenty minutes to complete the assembly and testing. Of course it is easy for me, it looks great, the wheels are wide and suitable for snow. Powerful, 500W speed can reach 39KM/H,battery is 12.5A
19 Nov 2019 05:18
Great electric bike, everything is consistent with the buyer's ad description. No tariff, European standard charger
19 Nov 2019 05:08
6 Nov 2019 15:47
Transportation caused a little scratch, but it didn't matter, I can accept it! The store also apologized, he is willing to give me 58 US dollars refund!
6 Nov 2019 15:43
Wow! The electric bike is delivered quickly and looks bigger than the picture. The tires are wide and suitable for snow! 500W motor power is like a beast! Super store because he provides excellent products and is responsible for customs clearance and all customs duties. Thanks again!
6 Nov 2019 07:00
I have been walking and exercising, but walking is slow and boring. I also want a bicycle that can support my fat man, and I also want an auxiliary bicycle, because I am 56 years old and have not been riding a bicycle for a long time. This bike offers all accounts. So far, in addition to cycling every night, I lost 29 pounds. When I started, I could barely walk 4 miles. Yesterday I made my personal best 16 miles. Also until yesterday, my bike has traveled 135 miles and I have not encountered anything. It took me a while to find a seat that I can handle. If I have suggestions, I would recommend spending a little more. If I use #4 assist (the second most assist), I won't be able to sell the footsteps fast enough to keep up with the selling point. I rarely use #4 assist, so this won't break the deal.
6 Nov 2019 05:21
The package was slightly damaged, and it was obvious that the electric bicycle suffered a little damage. Excellent work on electric bicycles
6 Nov 2019 05:20
Long-term transportation caused some damage to the package. However, the electric bicycle was not damaged, and I am very fortunate. After three days and 150 miles of testing, it can reach a maximum speed of 40KM/H at no load, but when I ride, the maximum speed is only 36KM/H. I am 88KG, the power performance is in line with 500W power. The battery is 12.5A. After I rode 48KM, it still has one-fifth of the power left. I think I need to buy a battery separately, I need to ride longer distances!
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.