SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
We also offer express PAID shipping options on most items. If you want to have an item delivered with express shipping you can contact us for pricing for express shipping.
How do you ship packages?
Packages from our international warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. You will be fully responsible for those fees.
What about taxes and licenses?
You are responsible for all taxes/fees and any licenses required to register your vehicle(s).
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us using our Contact Page or emailing us direct and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorize you to do so.
Do you provide financing?
We offer financing to US citizens only at the time. You can see if you qualify by Clicking Here
Write a Review
I have gotten at least 50 times the value from our kids electric car with remote. It's the perfect solution for our kids to keep them busy especially when they thro tantrums this helps out tremendously. I am so pleased with this product. I was amazed at the quality of kids electric car with remote. Top new motorcycles has some really great products and free shipping is always a plus.
Before Irkutsk reached a week) managed to come to the new year, although hoped for the birthday on January 9! the store answered instantly! the car came new, collected for 30 minutes, I recommend the seller
The store is super! Responsive and garlic answered all questions!
Good store, everything is on time, well packed! The seller sent the instruction and a lot of gifts, Super!!!
Mercedes worthy, plastic tight, odorless. The machine has a cool stereo system, music plays, you can turn on, the sound of the motor is just space, the volume is adjustable, reads the flash drive, pibiket. Panel illumination, front and rear lights are on. Controlled from the remote, either a pedal, or there is a rocking mode. In the control mode with the pedal there is a reverse function. in the cabin opening doors on the inner latch-it is convenient, the child can go in and out. The store put small nice gifts: a clock, a pillow-Smiley, a popsicle, a flash drive and stickers pig Pepa. The quality of the seller's feedback is the best-responds immediately and on the case. I recommend this seller when buying machines-honest, responsible, operative.
Description accurate, the machine surprisingly came very quickly! 10 days to irkutsk! Packed well, some gifts even were. At first i did not understand how to connect the battery and remote, wrote to the store, he explained to me intelligently. I put 5 as promised))
To st. petersburg for 21 days. Thank you. Good car. Everything works. Prodovets recommend.
We received safety delivery :) We assembly it about 2hour! This is so awesome!!!! I love it and recommend to buy!!!!!
The parcel came by business lines quite quickly. The product corresponds to the description. The machine pleases very everyone. We ride almost all the yard. Bought a son for a year
The car is great. The child is delighted. There were errors in the integrity of the goods, but the store quickly solved the dispute. Thank you, seller advise. Always answered questions quickly.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!