We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our international warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouses are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. You will be fully responsible for those fees.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us using our Contact Page or emailing us direct and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorize you to do so.
The product arrived at the end of 60 day.. Product surprised me favor quality and to large like me. recommend 5 + + + + + well recognized and store.
8 Jan 2020 06:12
Protection of the jaw is elastic soft and does not break when struck. Going with effort but sits well, on the head is comfortable. After operation, I will add. Appearance is pleasant and feel the same. Inside the lining is soft, the foam is hard and the top layer is plastic. The visor is mobile but shorter than on the standard fulface.
27 Dec 2019 10:41
* Honorable. * Hard to try. * I expect refund for failure to ship. * I'll buy again.
27 Dec 2019 10:38
Great, impeccable, just like the product. Now to roll and use it!
20 Dec 2019 10:27
The Hull arrived very well packed and 8 days ahead of schedule. The helmet in good condition, as in the description.
4 Dec 2019 01:05
Great helmet, it is made of good material, the size is fine
1 Dec 2019 03:29
On the helmet were found a few shallow scratches and a slight marriage of plastic inside
8 Nov 2019 10:21
It was delayed to arrive in Colombia-pasto, but the product is excellent and the store is very friendly
23 Oct 2019 03:40
Price contrast quality like that. Inner Styrofoam and plastic frosted shop part finish this little A long but exterior finish is good comfort and plastic wholesale durable living. My blooming belly cross are dealt with when washing and figure wool Cushion is enclosed with competitive price. Wind light airy and cap to raise or take down in adjustable available. Bib detachable is also acceptable and combined some tight long not but rather well probably not indulge in.