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Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top New Motorcycles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topnewmotorcycles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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These are really comfortable.
Came for a week in Moscow, quality Good, sit comfortably
For a thousand rubles, the quality is decent, but I think for the season. Thank you!
Took on the female hand 8-8.5 (19 around the circumference) size M, too large, although in the size table it was necessary to take M. Requested 5 euros to return, the transaction closed in my favor. The gloves themselves are satisfied with normal. Comfortable, nothing hinders. Qualitatively sewn. Slightly short in the wrist area but not critical. The fingers on the contrary are a bit long, so who has long fingers, you will fit 100% Well suited for the summer, between the fingers sewn mesh, well blown. But in such gloves it is desirable not to fall off the motorcycle at a speed of more than 50.
The gloves arrived on time. These gloves are very good and fits very perfectly. The outer shell is constructed of goat leather cow leather and synthetic leather. The material on the pointer finger I think is the synthetic one and the remaining three fingers have maybe goat leather on the inside of the palm. I assume the remaining part on the inside of the palm is made of cowhide leather.
Item came as advertised. 80% leather and breathable glove. Fits nicely and if follow measure accurately. Thks store.
The gloves are well finished and suit me, I do a size M French, the size L is perfect. The finish at the thumb is not very round, personally I do not care. On the other hand the leather is very thin, in case of fall, it must not protect well, I will not fail to make a return if it presents itself... Lol. See the side of the fingers in my photos, there are mesh, so they are summer gloves and you will have wet and cold hands in case of rain, you must know! Despite everything you can buy this product. The value for money is interesting.
perfect size for me
Before peter 10 days, the quality of china, its money is worth it, did not like too thin tender skin, there are no healed bones of phalanges, if it's good to fall on them tear twice, i think the maximum season, and maybe less pass
Product high quality enjoyed back to buy.